A guide for owners of small businesses. Care providers first.
Aiderra OS runs your back office as a workforce of agents that do the work and bring you the decisions. Nothing reaches a customer without your approval. Built and hosted in the UK.
Chapter I
Four things are waiting before the first cup of tea. None of them is the reason you started.
Chapter II
Reception answered at 20:14 and booked a visit for Thursday. Finance drafted the reminder. Compliance opened the return and listed what it needs from you. Marketing wrote the post.
And three of them stopped at exactly the same place: before anything reached a customer, they asked you.
Then one of them asks you something.
Chapter III
Nothing goes out until you say so. Keep scrolling: on this page, your scroll is the approval.
A sample decision, on the real interface.
Send “Invoice 0231, a gentle reminder” to the Meadowbrook House account
Approve beforefrom Finance · payment reminderDraftSent
Hello,
A gentle reminder that invoice 0231, for August’s respite care, fell due on the 19th.
If it has already gone, please ignore this, and thank you.
If not, the payment details are on the invoice, and I’m happy to answer any question about it.
With thanks, Elm Row Care
14:02 · Approved by you · one email sent by Finance · recorded in the audit trail
Chapter IV
Each one does its work, and each one stops in the same place: at you.
Answers your line in seconds, at 8pm, at weekends, while you are with a resident. Knows your services and availability. Books the visit.
Urgent callers come straight through to you.
Finds and enriches leads, qualifies every enquiry, keeps the follow-up going so nothing goes cold.
Outreach is drafted for you and waits until you approve it.
Articles, campaigns and social posts written in your voice and published to your own site.
A brand guardian reads every piece before you do.
Raises invoices. Follows up late payment persistently and courteously. Flags unusual charges early.
Every reminder waits for your approval.
Tracks obligations to their dates and checks every piece of outbound writing against your own rules.
The department whose job is keeping the other nine honest.
Onboards new families and watches account health.
The ones about to go quiet reach you while there is still time.
Also Competitor Intelligence, which tells you what changed next door; Product and Developer, for businesses that build something as well as sell it; and Executive, which answers a question about your own business in plain English.
Every one of them starts switched off.
Chapter V
Nothing reaches a customer without your approval. Every action lands in a tamper-evident audit trail. Every department has an off switch, and one control pauses the whole workforce.
A short setup captures your services, your prices, who you serve and the things you never want said. Every agent grounds every answer in those facts.
Start with one. Connect your phone line, email and calendar as you go. Every department and every connection starts switched off.
Nothing reaches a customer without your say-so. As you build trust, you let routine work run on its own, and you can see and undo every decision either way.
Aiderra OS is built and supported in the UK for small businesses, care providers first. Every action is recorded. Nothing is sent without your approval. Everyone gets thirty days free.